Genesys Interaction Routing Designer 7.2.1.6

Genesys Telecommunications Laboratories, Inc. offers a product called Genesys Interaction Routing Designer, which is a software tool used in contact centers to automate the routing of customer interactions to the appropriate representative. This product is designed to optimize the overall customer experience by ensuring that the customer is quickly connected with the right person who can help them with their needs.

With Genesys Interaction Routing Designer, contact center managers can easily create and modify routing strategies based on various factors such as desired service level, customer segmentation, agent skills and availability, and more. The tool provides a user-friendly interface for defining routing rules and conditions, as well as for testing and validating these configurations before deployment.

By automating the routing process with Genesys Interaction Routing Designer, contact centers can increase efficiency and reduce waiting times for customers. This ultimately leads to improved customer satisfaction and loyalty.